• This privacy policy forms part of our Website’s Terms of Service, by accepting the Terms of Service and the Privacy Policy on the registration page, you consent to providing sensitive personal data or personal information and are aware of the purpose of sharing such information.

• Please do not register if you do not wish to share the mandatory personal information with Namma11 (hereinafter referred as “Namma11” or “we” or “us” or “our”) requested at the time of registration.

• The registration procedure cannot be completed until the information in the non-optional fields is provided.

• Certain additional personal information may be requested by Namma11 for permitting you access to any Cash Games organized by Namma11.
   

Objective

• Namma11 respects your privacy and assures you that any information provided by you to Play Namma11 is protected and will be dealt with according to this Policy and the applicable laws.

• To avail the services offered on www.namma11.com, you may have to provide certain information to us. This Policy provides the procedure followed by Namma11 to gather, uses, store, discloses and manages users’ personal data.

 Namma11 only collects personal data for the purpose of verifying user accounts, maintaining the accounts of the users, completing transactions of the users and for analyzing user behaviour and requirements.

User Account and Data Deletion:

Users are entitled to request Namma11 to delete their User accounts and their personal information by sending an email with their written request to support@namma11.com

We will do our best to respond promptly and in any event within one month of the following:

• Our receipt of your written request; or
• Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever is later.

As an alternative to account deletion, by writing to support@namma11.com, you also have the option to delete it from the app directly.

If you proceed with permanent deletion of your account, you will lose access to the Portal and the Services, including any User data and personal information associated with your account.

When you request deletion of your data, we follow a deletion process that ensures that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you request deletion and when copies are deleted from our active and backup systems.

• We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

• These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

• Namma11  has a comprehensive information security program and information security policies which contain managerial, technical, operational and physical security control measures adopted by Namma11  for the protection of Sensitive Personal Data and Other Personal Information.

• Information gathered by Namma11  is stored securely using several information security applications including firewalls.

• However, security is always relative and Namma11  cannot guarantee that its security measures are absolute and cannot be breached.

• Data which is transmitted over the Internet is inherently exposed to security risks or threats.

• For instance, information transmitted via chat or email can be compromised and used by others.

• Namma11  cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any user availing the services of the Website.

• When you register with Namma11, your account is protected by means of login information which includes a username and a password that is known only to you.

• You should not provide your personal information to anyone whosoever and breach hereof constitutes a violation of this Policy and can also result in the closure of account in certain cases.

• If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify Namma11.

• The Websites may contain links to other websites. Such websites are governed by their own privacy policies and Namma11  does not exercise any control over them.

• It is your responsibility to read and understand the privacy policy of such websites when you follow a link outside the Website.

• You are advised to exercise caution in sharing any personal information with any third party that advertises on the Websites and Namma11  shall not be responsible for such information provided by you on third party websites.

• Namma11  has a policy of not sharing any personally identifiable information with anyone other than entities specifically authorized by Namma11  which may include advertisers and sponsors of Namma11.

• However, Namma11  may use your name, photo, Login ID and the state from where you are participating when announcing the results of any contests run on the Website.

• Such contests are further governed by terms and conditions which shall be available on the Websites as and when such a contest is run on any Website. Namma11  may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

Personal Information

• All users of Namma11 consent to the use of Sensitive Personal Data and Other Personal Information for the purpose stated in this policy.
• We restrict access of personal information to our employees, contractors and agents and only allow access to those who need to know that information in order to process it on our behalf.
• Users are entitled to withdraw consent for use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to support@namma11.com, as the case may be.
• Withdrawal of consent of all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right to avail the services provided by Namma11.
• Withdrawal of consent shall not restrict the right of Namma11 to use Other Personal Information for analysis of user data, subject to the condition that the Other Personal Information used in any analysis is not personally identifiable to any individual user.
• Photographs once provided by you for marketing purposes gives Namma11 irrevocable rights to use it and it is completely Namma11’s discretion to delete or not use it any further.
• Namma11 may also use software applications for website traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of Namma11 among others.

Cookies

• You understand that when you visit the Website, cookies may be left in your computer.

•  The cookies assigned by the servers of Namma11 may be used to personalize your experience on the Website.

• Additionally, cookies may also be used for authentication, game management, data analysis and security purposes.

• Cookies may also be assigned by the advertisers of Namma11 when you click on any of the advertisements which may be displayed on any Website in which case such cookies are controlled by these advertisers and not Namma11.

Email

• When you register your email address with Namma11, you agree to receive email communication from Namma11, entities specifically authorized by Namma11 and other users.

• You also agree and acknowledge that when you use our referral program for referring someone, Namma11 will send emails to such person referred by you on your behalf and the email headers will carry your email address as the address from which such emails are sent.

• Namma11 confirms that this Policy is only a description of its operation regarding user information.

• This Policy is not intended to and does not create any legal rights in your favour or in the favour of any other person.

• Namma11 reserves the right to change this Policy at any time without giving you prior notice.

• The liability of Namma11 shall be limited to removal of Sensitive Personal Data from the system of the Websites and removal of personally identifiable elements of the Other Personal Information.

• Notwithstanding anything to the contrary contained in this Policy and elsewhere, the aggregate liability of Namma11 for all claims for damages pursuant to provisions of services on the Website, including claims in respect to the violation of this Policy, shall be limited to the aggregate maximum amount of liability as provided in the Terms of Service.

• The users agree to access and use the Fun Features provided by Namma11 voluntarily and at their sole risk. Further, accepting not to hold Namma11 responsible or liable on account of any loss or damage sustained including (but not limited to) any accident, injury, death, loss of property by Users or any other person or entity during the course of access to the Fun Features (including participation in the Contest(s)) or as a result of an acceptance of any winnings.

• The individuals using the services or Fun Features provided by Namma11 reimburse Namma11, and/ or any of its directors, employees, partners, associates, and licensors, from and against all the responsibility, liability, cost, loss or expense faced by the user due to their access to the Fun Features including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.

• Namma11 shall not be held responsible either jointly or individually, for any sort of errors or omissions, neither on behalf of itself nor on behalf of third parties in terms of the winnings.

• By accepting these terms and conditions the user accepts that he/she shall be held solely responsible for any consequences arising due to an event wherein a user carries out any sort of illegal act due to the non-conformity with these Terms and Conditions and other rules and regulations in relation to Fun Features, including the provision of an incorrect address or other personal details.

• The users provide their consent to defend, and hold Namma11 harmless from any third party/entity/organization claims arising due to, or associated with user’s involvement with Namma11.com or his/her participation in any Contest(s) organized on Namma11 platform.

• The individuals using the Fun Features and services provided by Namma11, by accepting these Terms and Conditions agree that Namma11 shall not be held responsible alongside waiving and releasing each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against Namma11, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) faced due to the Fun Features or associated with the Contests or the winnings of the Contests.

• To the extent permitted under law, neither Namma11 nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, the failure to store, the misdelivery, or the untimely delivery of any information or material.

• In alignment to the legal bodies, Namma11 shall not be held responsible for any harm faced due to downloading or accessing any information or material, the quality of servers, games, products, Fun Features or sites, cancellation of competition and winnings. Namma11 does not hold any responsibility if a user pays for access to one of Namma11’s Fun Features and the user shall not be provided with any refund as a result of, any inaccessibility that is caused by Namma11’s maintenance on the servers or the technology that underlies our sites, failures of Namma11’s service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. Further, Namma11 disclaims any sort of warranty for the content provided on Namma11.com(s). Namma11.com(s) content is distributed on an “as is, as available” basis.

• The users are solely responsible for any sort of material accessed, downloaded or otherwise obtained through Namma11.com and holds the sole responsibility for any potential damage to their computer system or loss of data that occurs as a result of downloading or accessing any such material.

Namma11 shall make best endeavours to ensure that the Namma11.com(s) is error-free and secure, however, neither Namma11 nor any of its partners, licensors or associates makes any warranty that:

• the Namma11.com(s) will meet Users’ requirements,

• Namma11.com(s) will be uninterrupted, timely, secure, or error-free

• the results that may be obtained from the use of Namma11.com(s) will be accurate or reliable; and

• the quality of any products, Fun Features, information, or other material that Users purchase or obtain through Namma11com(s) will meet Users’ expectations.

• Namma11 holds all the rights to rectify any errors identified in the determination of Winners or in the transfer of amounts to a User’s account, using a various method as it deems fit, including (but not limited to) through set-off of the mistaken payment from amounts due to the User or deduction from the User’s account of the amount of mistaken payment. In such events, Namma11 agrees to notify the user about the error and the rectification measure adopted to address the error.

• Complying to the legal bodies and authorities neither Namma11 nor its partners, licensors or associates disclaims any sort of responsibility for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our sites, even if we have been advised of the possibility of such damages.

• Namma11 is authorized to cancel any Fun Features, events or Contest(s) requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors in an event wherein such permission or authority is either not obtained or denied either before or after the organization of the relevant Fun Features, events or Contest(s).

• By accepting these Terms and Conditions, the users agree not to make any demands, or claims in the event of suspension or closure of any Services, events or Contests organized/provided by Namma11.

• In alignment with certain legislation, Namma11 is bound to notify the users regarding various events. In this regard, the users by accepting these Terms and Conditions provide their consent that such notification issued and posted by Namma11 on either Namma11.com or conveyed through the e-mail provided by the customer while registration, will be considered adequate and authorized, and will be effective upon the customers. Further, Namma11 shall not be held responsible for any loss of information or failing to notify the user, if the user fails to provide adequate and accurate information at the time of registration.

• Namma11 shall not be held responsible for delay or failure in notifying the users, organizing/providing services, Fun Features and Contest(s) because of outside reasons considered to be out of the reach of Namma11, including (but not limited to) any failure to perform due to unforeseen circumstances or cause beyond Namma11’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour or materials or any cancellation of any match to which a Contest relates. If such an event ever happens then, Namma11 holds all the rights to cancel any related Contest(s) and to process an appropriate refund for all Participants.

• Namma11’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

• By accepting these Terms and Conditions, the users provide their consent that regardless of any statute or law to the contrary, any claim or cause of action faced due to or associated with the use of Namma11.com or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.

• These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User(s) and Namma11 Fantasy Sports Private Limited and govern your use of the Namma11.com, superseding any prior agreements that any User may have with Namma11 Gaming Private Limited.

• In an event wherein any part of these Terms and Conditions defined by Namma11 is identified to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.

• Namma11 is authorized to moderate, restrict or ban the use of the Namma11.com, by any particular user or generally, in alignment to the Namma11’s policy/policies from time to time, at its sole and absolute discretion and without any notice.

• Namma11 holds all the rights to permanently close or temporarily suspend any Fun Features (including any Contest(s)).

• All your Transaction history (including but not limited to Amount Added, Winnings, League Joined, etc.) will only be available for the last 15 days. In case you’ve any query related to any of your transaction please reach our support team within 7 days of the occurrence of the issue.

• Any sort of disputes associated with Fun Features or services provided by Namma11 including the Contest(s), the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or Namma11 shall be undertaken by the courts of competent jurisdiction at Bangalore. All sort of disputes, issues, and questions shall be addressed by the court competent jurisdiction in alignment with the laws of the Republic of India.

• In a circumstance wherein a legal dispute arises (a legal issue or question) between two parties, the party raising the dispute is bound to provide written notification (“Notification”) to the other party involved in the dispute. The parties involved in the dispute should initially focus on resolving the issue post receiving the Notification. However, if both the parties fail to resolve the dispute through mutual discussion within 15 days of receiving the Notification, the dispute shall be resolved by arbitration.

• The place of arbitration shall be Bangalore, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

During the arbitration process, the parties involved in the dispute will be complied to follow the arbitration award. Additionally, the parties involved in the disputes will have to bear costs of arbitration on their own and will have to equally share the fees of the arbitrator unless stated otherwise by the arbitral tribunal. The arbitrator is allowed to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator is bound to provide a rational award.

In an event wherein an individual declared as the winner of Contest(s) accepts the winnings offered by Namma11, then affiliates of Namma11 and the company itself is authorized to use the name, likeness, voice and comments of the winner for various purposes including (but not limited to) advertising, promotion of the company in any media worldwide, alongside trading without any further permissions or consents and/or additional compensation being given to the participant. By accepting the Terms and Conditions, the winners of the Contest(s) provide their consent for being available for promotional purposes as planned and desired by Namma11 without any charge. The promotional and advertising events can include (but not limited to) press events, internal meetings and ceremonies/functions wherein the dates for the promotional events will be solely decided by the team of Namma11.

• The users are bound to comply with the Promotion Terms defined by Namma11 in respect of such Promotion (“Promotion Terms”) and these Standard Terms while participating in any sort of promotions. Further, the users while participating in any Promotion accepts and agrees to comply with terms and conditions, and privacy policies of the Namma11.

• The Promotions are only open to users in India. Participation in the Promotions by proxy is not permitted.

• Participation in Promotions is voluntary.

• Participation in one Promotion does not guarantee that such user will be eligible to participate in another Promotion.

• An individual using the services and Fun Features provided by Namma11 shall participate and avail the Promotions offered by Namma11 only through one account. A user already registered with Namma11 is not permitted to create a new account or use various accounts for participating in a Promotion.

• The individuals using the services provided by Namma11, intending to participate in a Promotion may be required to verify their mobile number and other account details in alignment with the Promotion Terms for such Promotion.

• The individuals willing to participate in the Promotion of Namma11 with their numbers registered on the National Do Not Call Registry (“NDNC Registry”), need to de-register their numbers from the NDNC Registry until the completion of such Promotion (including the delivery of Bonus Amount (if any) or the free-entry (if any) under such Promotion). Namma11 shall not be held responsible for any loss or damage in the event of notification failure to the users from Namma11 arising due to the participant’s association with NDNC list. The users intending to participate in the Promotion with their numbers registered on to the NDNC list shall not be authorized to make any claim or raise any complaints against Namma11 if they do or do not receive any call or SMS with respect to their participation and all other matters pertaining to a Promotion.

• The verification process may require you to submit personal information about yourself. The users willing to participate in the Promotion provide their consent to receive communication from Namma11. Any sort of user information including identity and contact details collected by Namma11 amid the registration, verification or during the user usage of Namma11.com shall be subject to Namma11’s Privacy Policy.

• Namma11 reserves rights to disqualify any user at its sole and absolute discretion from a Promotion in an event wherein the user is identified to be engaged in any inadequate, illegal, or unlawful conduct (with regard to any of the Promotions or otherwise).

• The deposit of the Bonus Amount (if applicable) or the grant of the free-entry (if any) shall be at the sole discretion of Namma11 and shall be subject to the user’s compliance with these Standard Terms and the applicable Promotion Terms. Namma11 is authorized to change or substitute the Bonus Amount (if any) or free-entry (if any) provided to the users under a Promotion at any time without any prior notice. The users are not permitted to substitute Bonus Amount (if any) or free-entry (if any) for other items or exchange for cash.

• In an event wherein Namma11 identifies or believes that a user participating in the Promotion has violated the Standard Terms, Promotion Terms or the terms and conditions of the Namma11 fantasy game, Namma11 is authorized to withhold or forfeit the benefits of a Promotion (including a free-entry or Bonus Amount due to a participant or any winnings earned by the participant by using such benefits).

• Mere participation in a Promotion does not entitle the participant to receive any free-entry or Bonus Amount(s) indicated as winnings under such Promotion.

• Namma11’s decision regarding the winners and winnings in the context of the Promotion(s) will be final and binding. Further, Namma11 shall not entertain any sort of correspondence, objection, complaints, etc. in this regard.

• Each Promotion cannot be clubbed with any of other contest/offer/promotion that is running simultaneously and organized/conducted by Namma11.

• Namma11 holds all the rights to change/modify/or withdraw any of the Promotions and/or change these Standard Terms and/or the Promotion Terms without any prior notice to the users.

• Namma11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants of the Promotions.

Miscellaneous

• • Winning distribution and awarding related decisions undertaken by Namma11 shall be final, binding and non-contestable. The individuals participating in the paid formats of the Contest(s) ensure that they are not the residents of Sikkim, Assam, Odisha, Telangana, Nagaland, Andhra Pradesh & Tamil Nadu. Namma11 hold all the rights to disqualify any participant playing the paid formats of the Contest(s) if identified as a resident of the abovementioned Indian states and forfeit any winnings earned by such participants. Further Namma11 is authorized to suspend or terminate the accounts of such participants at its sole and absolute discretion.

  • If in case of a head-to-head contest both the users tend to have the same team with the same players as well as the captain & vice-captain, no winner will be declared in such cases and the contest entry amount of both the users will be refunded to their Namma11 User Account.

Free League

Namma11 often organizes Contest(s) in Free League formats wherein it enables its users to earn winnings without paying any contest entry amount for the leagues. In an event wherein any user wins the free league organized by Namma11 the winning amount will get transferred to the user’s account which can be used only for joining further paid leagues organized by Namma11. The winning amount cannot be used or withdrawn for any other purpose except for joining other leagues.

• Namma11 holds all the rights to disqualify a participant alongside forfeiting the winnings of such participants at its sole and absolute discretion, in an event wherein an individual below the age of 18 years is identified playing the paid formats of the Contest(s) organized by Namma11. In addition to this, Namma11 can suspend or terminate the accounts of such participants. Namma11 shall not be held liable for the quality, suitability, and merchantability of the winnings as Namma11 makes no warranties about the same to the extent permitted by legal authorities.

• Namma11 is authorized to modify or change the winnings offered to the participants declared as the winners of Contest(s) organized by Namma11, and the participants not raise any claim or question the decision of Namma11 related to the winning modification.

• Namma11 shall not be held responsible or liable for any sort of damage or loss to the winnings occurring at the time of transportation.

• Any sort of transportation charges including shipping and courier is to be undertaken by the customers in respect of the winnings.

• In case of the cash winnings, the transaction charges fall under the part of the customers.

The winnings given to the participants declared as the winners of Contest(s) organized by Namma11 are non-transferable and non-refundable. The winners can neither exchange/redeem those winnings for cash or kind.

Effective from April 1′ 2023, the following TDS policy will apply to all the users:

1) The company will deduct TDS at a rate of 30% on the net winnings of the users. TDS will be deducted in two instances:

• When the user withdraws/redeems any amount from their account during the financial year, TDS would be levied on the positive net winnings comprised in the amount being withdrawn at the time of each withdrawal post 1st April’ 2023; and / or
• At the end of the financial year, TDS would be levied on the total positive net winnings lying in their account as on 31st March, which shall not include the net winnings on which tax has already been deducted at source during the financial year.

2) ‘Net winnings in a game‘ means the total amount won by the user in a game minus the total entry/joining fee paid in that game. ‘Net winnings‘ in any period means the sum of net winnings in all games played in that period.

3) No carry forward of net winnings is allowed to the next financial year.

4) Users must provide their PAN details and a copy of their PAN card before their first withdrawal, as required by the Terms & Conditions. Failure to provide these details will result in the inability to withdraw winnings. If users fail to provide valid PAN details and a copy of their PAN card by the end of the financial year, the company will deduct tax at source on positive net winnings as of the end of the financial year and remit the amount to the government authorities on a no- name basis.

5) This Policy, including the definition of net winnings, has been prepared on the basis of the Company’s understanding of the provisions with respect to income from online games introduced by the Finance Act, 2023 and is subject to change without notice if any modification in the law or in understanding is brought by the appropriate authorities.

6) The Company reserves the right to amend / modify this Policy at any time in its sole discretion without giving any prior notice to the users.

The withdrawal request of a user is processed within 2-3 days (herein the working hours refers to the bank’s working hours) excluding the date the request is made. In case, your withdrawal request is not processed within 2-3 days after the date the request is made; please check your registered email address provided by you at the time of registration for any communications from Namma11. In an event, any Namma11 user is found to be violating the Fair Play Terms, or in general Terms & Conditions of the website then Namma11 at its sole and absolute discretion holds all the rights to take strict measures against the users including (but not limited to):

• In an event a user is found having more than 9 referred friends whose mobile number, email address or PAN card details are not verified, then the withdrawals requests of the user can be put on hold, or his/her user account can be blocked permanently.

• In an event, a user is found to have more than 9 friends whose details (mobile number, email address or PAN card details) are unverified and the user is asked to get the details (mobile number, email address, PAN card and Bank account details) of their referred friends verified by the executives of Namma11, then the withdrawal request put on hold shall not be refunded to the Namma11 User Account of the user & shall continue to be on hold.

• In an event a user is found to be having more than single id registered on Namma11 or multiple ids registered under the same name then the withdrawal request of such users can either be put on hold, or their user accounts can be blocked refraining them from playing further on Namma11.

• Any user if ever found to be violating the Fair Play Terms of Namma11 which can be visited on “Fair Play,” will be either blocked from playing further on Namma11 or his/her withdrawal requests will be put on hold for violating the Fair Play terms.

• The withdrawals of users found to be creating a fake refer chain by creating multiple ids under the same name to earn the Refer & Earn bonus will be blocked from using Namma11 services or Fun Features provided by the platform alongside putting their withdrawal requests on hold.

• In an event, any user is identified to be a resident of Sikkim, Assam, Odisha, Telangana, Andhra Pradesh, Tamil Nadu or Nagaland amid the Namma11 audits and had hidden this fact while registering at the platform will be blocked, and his/her withdrawal requests will be put on hold.

• Namma11 could put the withdrawal requests of users violating the Fair Play Terms of Namma11 or can block the user account at any stage amid its audits, no matter if the withdrawal requests of the user had been accepted previously.

• In case the withdrawal request of a user is kept on hold, and Namma11 at its sole & absolute discretion decides to process the withdrawal request of that user after he/she agrees to abide by the Fair Play Terms of Namma11 then such withdrawals shall take 5-7 working days to process.

• In case, we suspect any account to be violating our fair play or verification terms already stated in the Terms & Conditions of Namma11; we hold all the rights to verify the user at any time. Namma11 holds all the rights to video call any user at any point of time to validate & verify his/her identity. If the video call done as a part of the verification process is found to be negative, then the user account shall be blocked & his withdrawal shall be put on hold. Namma11 is free by all means to verify & validate the identity of a user at any point of time as per its will/wish.

• In case, a user is using a single device for creating multiple accounts on Namma11, it should be ensured by the user that all the mandatory verification formalities including mobile, email, PAN card & Bank Account details verification have been done by the user for all the accounts created. Abiding by the said process will help such users, who create multiple accounts on a single device, in terms of smooth withdrawals on Namma11.

Instant Withdrawal

• A minimum amount of Rs.100 can be withdrawn per day.

• A maximum amount of Rs.10000 can be withdrawn per day.

• People who have added more than ?5000 (in total since registration) to their Namma11 User Account will be considered eligible for the Instant Cash Withdrawal.

• The PAN Card and Bank Account of the user requesting for Instant Withdrawal should be verified with Namma11.

• The user’s name mentioned on the PAN card uploaded on Namma11 for verification, and the Profile name of user should be same.

• The Instant Withdrawal process will be done via IMPS method of transfer. Thus, the withdrawal might take 2-3 hours for the amount to reflect in your bank account.

• Namma11, at its sole and absolute discretion, can hold or deactivate the Instant Withdrawal service anytime without any prior information to the user.

• The user requesting an Instant Withdrawal should not have any Violation History on Namma11.

• In case, you have violated the Fair Play Terms of Namma11, after a number of successful Instant Withdrawals, the next & forthcoming Instant Withdrawal request by you will be put on hold & will continue to be on hold until an appropriate explanation is received. Such cases shall be treated in compliance with the “Fair Play Violation.”

• In case of a dispute, disagreement or concern between Namma11 and its payment partner, Namma11 holds all the right to put the withdrawal requests and amounts on hold until the resolution.

• In respect of any transactions entered into on the Namma11 platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:

  • The payment of pre-designated amount Users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the Namma11 Services charged by Namma11 and pre-determined participant’s contribution towards winnings.

  • The Namma11 reserves the right to charge a Contest Entry Amount, which would be specified and notified by Namma11 on the Contest page, being created on Namma11 platform, prior to a User’s joining of such Contest. The Contest Entry Amount (inclusive of applicable tax thereon) will be debited from the User’s account balance.

  • The User may participate in a Contest wherein the User has to contribute a pre-specified contribution towards the Winnings of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest.

• In order to ensure statutory compliance under section 269SU of the Income-tax Act, we strictly encourage payments by payees to our bank accounts through electronic modes viz. NEFT, RTGS and IMPS, the details of which are reflected on our payment platform.

• Any amount once added to the Namma11 account of user can’t be refunded back to the user in any case, and the amount can be used to join the leagues, fun features and Contest(s) organized by Namma11.

• The individuals using the services and Fun Features provided by Namma11 are not permitted to cancel any transaction which has been once confirmed. However, Namma11 is authorized to permit any user to cancel a transaction and refund the transaction amount paid by the user at its sole and absolute discretion, in an event: If the User sends a written request to Namma11 from the registered email Id to cancel such payment; or If the payment is made for participation in the paid version(s) of the Contest(s), the cancellation request must be received at least 2 days prior to the commencement of the round in respect of which the payment is made; Namma11 shall not be liable to refund any amount thereafter.

• Namma11 reserves the rights to refund the transaction amount to the user in the above-mentioned case at its sole and absolute discretion post deducting applicable cancellation charges and taxes. Further, amid the transaction process, the users should take a note of the additional terms and conditions which significantly govern the transaction. In an event wherein the clauses defined in additional terms and conditions conflict with the present Terms and Conditions defined by Namma11, the additional terms, and conditions associated with transactions shall prevail. The refund is only applicable to the amount used to join any league and shall be refunded to the Namma11 User Account source, as deducted.

• In case of any unforeseen event, e.g. Force majeure, event cancellation, or technical errors and others, only league joining amount will be refunded as used to join the league, there will be no claim on the winning as per the rank.

• The Namma11 platform conducts various contest(s) as a part of Fun Features offered by Namma11. Namma11 offers fantasy cricket, fantasy football, fantasy volleyball, fantasy basketball and fantasy hockey as a part of its fun features. The contests conducted by Namma11 allows the users to participate in the Fun Features by formulating their own fantasy team(s) comprising of on-field players involved in the on-field match (as applicable), series or tournament to which the online fantasy sports gaming relates. The teams of the individual users are given with points on the basis of the performance of on-field players at the end of a designated match, round or tournament of the Contest(s). The user whose team attains the highest aggregate of points will be declared as the winner of the contest. Namma11 is authorized to declare more than one Winner and distribute winnings to such Winners in increasing order of their Team’s aggregate score at the end of the designated round(s) of the Contests in the event of various pre-specified contest(s). The Contest(s) organized as a part of Fun Features would comply to the Terms and Conditions, rules and regulations mentioned below:

  • “Fantasy Rules” available at “How To Play” rules and regulations (including rules and regulation in relation to any payments made to participate in the Contest(s); and all Participants agree to abide by the same.

• Namma11 presently offers paid versions of the contests wherein the users can participate by paying a pre-defined amount on the relevant Contest page as a part of contest entry amount. An individual with the highest aggregate of scores at the end of the pre-determined round would be eligible for winning a pre-designated winning, as stated on the relevant Contest(s) page.

• An individual is authorized to make different teams for participating in Contest(s) conducted by the Namma11 platform as a part of its Fun Features. However, until and unless Namma11 specifies a contest as Multiple Entry contests, the users are bound to submit only one Team to participate in the contest organized by Namma11 as a part of its Fun Features. In the context of the Multiple Entry Contest, the participants can enter in the contest with more than one team, but the user will not be allowed to edit or revise the Teams so submitted for participation in such Multiple Entry Contest after the deadline. Further, Namma11 is authorized to limit the number of multiple teams allowed in a contest or the number of teams a single user account can create for entering a Multiple Entry Contest.

• Namma11 is authorized to charge a pre-defined contest entry amount for allowing the users to access the Fun Features in relation to the Contest(s). In a situation wherein a participant is found to be a resident of Sikkim, Assam, Odisha, Telangana, Andhra Pradesh, Tamil Nadu or Nagaland, by Namma11, the user will not be allowed to proceed to sign up for the round or league and may not participate in any paid version of the Contest(s).

Namma11 holds all the rights to abandon a contest or adjust or change the deadline of a particular match or in unavoidable circumstances that stand beyond the control of Namma11. The scenarios wherein the match will not be abandoned and the deadline can be adjusted include (but are not limited to) the ones mentioned below:

The Official Match Start Time is before Namma11’s Deadline

This scenario can differ for cricket and other sports as:

• For Other Sports apart from Cricket:

  • A difference of 10 minutes (maximum) between the official match start time and Namma11’s deadline can be adjusted by the platform. However, if the difference is of more than 10 minutes, i.e., the official match starts more than 10 minutes before Namma11’s deadline, then, the contest will be abandoned on Namma11

• For Cricket:

  • Namma11, at its sole and absolute decision, can adjust the deadline of a contest on Namma11 by 10 minutes or 3 overs (whichever is less) before the beginning of the official match

  • In case Namma11 fails to cross-check or verify the official match start time from any of its reliable third-party sources or from the official websites, then, Namma11’s deadline for the particular contest will be adjusted in such a way that a maximum of 3 overs is bowled in the adjusted time being.

The Official Match Start Time is after Namma11’s Deadline

Namma11 at its sole and absolute discretion can abandon, cancel or delay the start of a contest on Namma11 by extending the deadline in case of certain unavoidable circumstances such as (but not limited to) delay in the toss, weather conditions, technical glitches, non-appearance of the teams on the field, natural disasters, etc.

• The already registered user of Namma11 for receiving the entitled “Referrer Bonus” must have downloaded and installed the Namma11 ’s mobile application on his/her mobile devices. b) The Credit of the Referrer Bonus is contingent on the Referent’s successful verification of the Referent’s personal and contact information: As soon as the Referent successfully verifies his/her personal and contact information which includes email verification, mobile verification and PAN card verification, a cash bonus amount of Rs.50 will be credited instantly to the Namma11  User Account of the Referrer. However, if the referred friend fails to successfully verify his/her personal and contact details no Cash Bonus will be given to the Referrer either. No cash bonus will be awarded to the referrer on referent registration.

• In an event wherein more than 9 friends of the already registered user with Namma11 are identified to be unverified (email, mobile number, PAN card or Bank account details unverified), Namma11 holds all the rights to decline or reject the withdrawal request of the user and block the user from the Platforms of Namma11.
   

An individual registering on Namma11 for the first time will be eligible to earn ?100 (?25 on mobile & email verification & rest ?75 on PAN card verification) sign-up bonus. The bonus earned by the user can be used for joining the league on Namma11 until it complies with the below T&Cs:

• In the first game, the user plays after registering at Namma11; the user can pay 100% contest entry amount of the league having 100 or more members, using the sign-up bonus credited in its Namma11 User Account at the time of registration.

• In the second game the user plays, after registering with Namma11, the user can use up to Rs.25 Signup bonus to pay the contest entry amount of a league with 100 or more members & bearing contest entry amount fee Rs.25 or more. The same applies to the refer bonus earned by the user under the “Refer and Earn” program of Namma11.

• The policy is a one-match policy, i.e., no user can avail Rs.25 cash bonus to pay the contest entry amount of two leagues in a single match. The cash bonus can be used to pay the contest entry amount of only one league per match. The league should have more than 100 members & contest entry amount more than Rs.25.

• The sign-up bonus cannot be used with any other sort of cash bonus earned by the user under any “Promotional Schemes” or “Offers” from Namma11.

• Sign-up bonus credited to your Namma11 User Account while joining the platform will expire within 14 days of the credit of the amount. The policy will be effective on Namma11 from 4th April 2020.

• Neither the Referrer nor the Referent is permitted to use the Cash Bonus credited to their gaming accounts for joining any head-to-head contest. Additionally, the Cash Bonus amount credited to the gaming accounts of the Referrer and Referent cannot be withdrawn or transferred to any other cash balance account held by the Referrer/Referent with Namma11 or to any third party account or to any bank/payment instrument account.

• Namma11 holds all the rights to change or substitute the Cash Bonus offered under the Refer & Earn Program without any prior notice to the user. The crediting of Cash Bonus to the gaming accounts of the Referrer and Referent shall be at the sole discretion of Namma11 and shall be subject to the Referrer’s/Referent’s alignment with these
   

Terms and Conditions

• Namma11 reserves the right to:

  • withhold the deposit of the Bonus Amount; and/or

  • forfeit any deposited Bonus Amount to a Referrer/Referent or any winnings earned by the participant by using such Bonus Amount; and/or

  • suspend or deactivate the gaming accounts of the user already registered with Namma11 or his/her referred friend in an event Namma11 identifies or believes the user to be breaching the Terms and Conditions defined by Namma11.

• The Referrer/Referent is not subjected to any winnings, or bonus just because of participating in the Program.

• Namma11 is authorized to disqualify any Referrer/Referent at its sole and absolute discretion, in an event if Namma11 identifies any Referrer/Referent to be engaged in any illegal, inadequate or unlawful conduct.

• No correspondence, objection or complaints will be entertained by Namma11 regarding the Program, and crediting of Cash Bonus and the decision of Namma11 in this regard would be considered as final and binding.

• Namma11 can suspend or deactivate any user account in an event a user is identified to be involved in any sort of spamming on the website of Namma11 or conducting any suspicious on the Platforms of Namma11.

• This Program cannot be clubbed with any other contests/promotions/programs that are running simultaneously and organized or conducted by Namma11.

• Namma11 is authorized to change, modify, substitute or withdraw the Program and/or these terms and conditions without any prior notice to the users at its sole discretion.

• The Terms and Conditions, as applicable to the Namma11 ‘s online fantasy sports gaming and services, will apply to and govern the Program.

• Namma11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants (Referrer/Referent) of the Program.

• The Terms and Conditions for Refer & Earn Program can be accessed at Refer and Earn T&C.